To achieve one’s full potential, I truly believe that an individual must broaden their horizons and advance their knowledge as much as possible. Intellectual curiosity and continuous learning are essential to this process.
This same principle has been applied to my career. I am a senior level executive that possesses a particular expertise in the design and optimization of sustainable organizational processes and systems to maximize revenue, minimize cost, increase productivity, and reduce waste. Transforms ambiguous and complex problems into acute, workable solutions that can be implemented and measured. Proprietary methodology has been widely successful across industries including technology, financial services, healthcare, and not-
- Delivered quantifiable top and bottom line improvements of over $300 million to organizations across industry verticals.
- Methodology has delivered sustainable results rapidly on average within 1 to 2 years.
- Consistent within regulated industries as compliance related expenses have been reduced while improving the internal controls and overall risk.
- Successfully transformed a state public sector centralized technology operation from dysfunction to best in nation outcomes and performance.
- Optimized MSI model which resulted in $60MM of savings the first fiscal year and over $200MM of savings over next four fiscal years.
- Radically transformed speed to market of new enterprise services
- From 2-
3 services annually at a cycle time of over 300 days - To over 20 services released within 120 days cycle time.
- Designed several innovative “first in the nation” technology services
- Robotic Process Automation (RPA) as a Service
- Artificial Intelligence (AI) as a Service
- The first public sector multi platform messaging and collaboration solution.
- During COVID pandemic, led technology task force and strategy
- Infrastructure rapidly scaled up by 10X to allow for a fully remote workforce
- Critical government agencies to perform their business for the citizens with minimal disruption.
- Customer agency satisfaction increased by over 200% from 2019 through 2021.
- Sales and Marketing
- Developed high accuracy multivariate regression model for marketing micro-
targeting increasing inbound qualified leads by 743%. - Redesigned sales and prospective customer engagement processes resulting in growth of revenues by 492% within 2 years.
- Staff Engagement and Motivation
- Reduced staff attrition by 27% within a year within the context of an organizational change management (OCM)/culture change program.
- Strong staff engagement and low attrition rates have been consistent in my tenure as an executive leader.
- In a turnaround situation, decrease of attrition rates and improvement of productivity have been observed consistently.
- Dramatically improved enterprise customer retention from 67% to 96%.
- Go To Market Optimization
- Within a research and development (R&D) medical device setting, accelerated go to market by 6.7 months.
- Reduced warranty expense by 37%.
- LEAN/Six Sigma Process Optimization
- As a Six Sigma Master Black Belt, trained green and black belts in various organizations as a force multiplier.
- Total approximate improvement of nearly $100MM in waste reduction and productivity improvements.
Craft has been refined in both small companies and industry leaders. I have been employed by leading companies such as PricewaterhouseCoopers (PwC), Johnson and Johnson, Becton Dickinson, Siemens, Citibank and GetSwift at various points in my career. I also successfully transformed business and technology in Virginia as the inaugural Chief Operating Officer for VITA, the centralized technology arm of the commonwealth of Virginia.
Areas of Expertise:
- Revenue growth
- Cost and waste reduction
- Process design and engineering
- Project/program management
- Operations management
- Technology management
- Finance, taxation, and accounting
- Change management
- Continuous improvement
- Business turnarounds
- Team motivation and coaching
- Regulatory compliance
- Strategic planning
- Mergers and acquisitions
- Transformation and innovation
- Investments and portfolio management
Industry Experience:
- Management and Strategy Consulting
- Pharmaceutical
- Medical Devices
- Hospitality
- Insurance/Managed Care
- Fitness
- Government and Nonprofit
- Financial Services/Banking
- Technology/SaaS
Please contact me at jon@jonathanozovek.com if you have any questions or comments. If you would like to setup a meeting with me, click here.