About Me
Professional Experience & Accomplishments
About me
Jonathan X. Ozovek
Investor | Global Turnaround & Business Transformation Expert | Entrepreneur | Force Multiplier | Technologist
"Lead from the front."
Mr. Ozovek is a senior level executive who possesses a particular expertise in the design and optimization of sustainable organizational processes and systems to maximize revenue, minimize cost, increase productivity, and reduce waste. He is known for his ability to transform ambiguous, complex problems into acute, workable solutions that can be implemented and measured. Mr. Ozovek’s proprietary methodology has been widely successful across industries including technology, financial services, healthcare, and not-for-profits. Additionally, the success of his teams has been global, stretching across North America, Latin America, Europe, and Asia Pacific. Mr. Ozovek is considered an expert at assembling, coaching, motivating, developing, and leading high performance teams who go the extra mile.
Revenue Growth
Cyber resiliency
Public Sector Success
Sales and Marketing
Staff Development
Process Innovation
Successfully implemented best-in-class resiliency and cyber-defenses for the Executive Branch in the Commonwealth of Virginia.
- Methodology has delivered sustainable results rapidly on average within 1 to 2 years.
- Consistent within regulated industries as compliance related expenses have been reduced while improving the internal controls and overall risk.
- Robotic Process Automation as a Service (RPA as a Service)
- Artificial Intelligence as a Service (AIaaS)
- Resilience as a Service (RaaS)
- The first public sector multi platform messaging and collaboration solution
- Lead the centralized technology operation from dysfunction to best in nation outcomes and performance in 2 years.
- Optimized MSI model which resulted in $60MM of savings the first fiscal year and over $200MM of savings over next four fiscal years.
- Radically transformed speed to market of new enterprise services: went from 2-3 services rolled out annually at a cycle time of over 300 days to over 20 services released within 120 days cycle time.
- Customer agency satisfaction increased by over 200% from 2019 through 2021.
- Infrastructure rapidly scaled up by 10X to allow for a fully remote workforce
- Critical government agencies to perform their business for the citizens with minimal disruption.
- Developed high accuracy multivariate regression model for marketing micro-targeting increasing inbound qualified leads by 743%.
- Redesigned sales and prospective customer engagement processes resulting in growth of revenues by 492% within 2 years.
- Reduced staff attrition by 27% within a year within the context of an organizational change management (OCM)/culture change program.
- Strong staff engagement and low attrition rates have been consistent in my tenure as an executive leader.
- In a turnaround situation, decrease of attrition rates and improvement of productivity have been observed consistently.
- Dramatically improved enterprise customer retention from 67% to 96%.
- Within a research and development (R&D) medical device setting, accelerated go to market by 6.7 months.
- Reduced warranty expense by 37%.
- Trained green and black belts in various organizations as a force multiplier.
- Total approximate improvement of nearly $100MM in waste reduction and productivity improvements.
Experience
Firms
My craft has been refined in both small companies and industry leaders.
Connections
I have helped leaders and executives across the globe achieve success in their goals and organizations.
I first met Jon in 2019 when he joined the Commonwealth of Virginia's Information Technology Agency (VITA) as its first Chief Operating Officer. Jon had a relentless focus on service management, supplier relationships, and new service offerings. As the Chief of Technology and Business Strategy for the Virginia Department of Transporatation (one of VITA's largest customers), his outsider and innovative perspectives were refreshing and produced rapid results. He helped transform VITA's multisourcing services integration (MSI) model from startup to sustainable delivery. Under his leadership, his team launched new service offerings for Box, Docusign, Zoom, Prisma, and a host of additional services. And all these changes and improvements occurred during a once in a lifetime global pandemic that completely disrupted the entire Commonwealth. Jon is a transformative leader and I recommend him to any organization seeking to radically improve.
Commonwealth of Virginia
I had the pleasure of supporting Jon right from the beginning of his tenure at VITA. He is a very enthusiastic leader with a very data driven approach to leadership and management. He is a results oriented individual with an uncanny ability to identify and achieve targeted business outcomes in a streamlined and transparent fashion. All the while ensuring the necessary buy in is received and considered from his employees, team members and suppliers alike to mitigate risks, remove barriers to productivity while ensuring strategic objectives remained in focus and achieved with precision. I have learned a great deal over the past 2.5 years working for Jon as well as serving as his Deputy in this large scale transformation effort. I would highly recommend Jon to any organization that is looking for a results driven, team oriented executive leader with the ability to continuously motivate the organization to push towards progressing to achieve large scale outcomes in expedient fashion. It has truly been my pleasure working with him!
Planet Technology
With out exception, Jon X. Ozovek is the most successful and visionary transformation leader I have had the pleasure to work with in my 30+ years in engineering and IT managment. Jon has demonstrated to be a fabulous addition to the Commonwealth and in the span of less than 24 months he has moved the Commonwealth Information Technology posture decades forward. He stabilized our multi supplier environment and has used a data driven approach to vastly improve services. His leadership has singlehandedly caused the commonwealth to be first in the nation for a state to have RPA and a multi-vendor messaging environment There was a specific reason we hired Jon as an agent for change.
Commonwealth of Virginia and U.S. House of Representatives
Jon is a highly accomplished leader skilled at driving positive outcomes and culture change. He joined the senior leadership team at Virginia Information Technologies Agency during a disruptive period and led the organization through service delivery, customer service, internal (agency) and external (vendor/contract) management transformation. As a motivational leader who puts employees first, he was able to quickly gain a following within the agency to support operational and organizational change management; his immediate efforts to reposition the agency’s negotiating posture turned-around critical relationships in the vendor community to allow for full commencement and maturity of the agency’s new operating model. His ability to navigate complex and highly charged environments has empowered the agency and its employees to excel on the mission of providing the best of breed technological solutions to Virginia state agencies.
Former Virginia Secretary of Administration
I have had the pleasure to work with Jonathan for a number of years in a senior executive capacity. He is one of the few individuals that I know that is mission success oriented and the amount of effort or time needed to accomplish such a mission is never a burden. In addition to this his ability to analyze data, provide a roadmap and lead subordinates is second to none. Jonathan leads by example, is a team player and a formidable force multiplier. Furthermore I have seen this talent demonstrated across organizations large and small, domestic and international, and in the areas of technology, business, product and marketing. A true star.
former CEO of GetSwift
I managed Jonathan indirectly (matrix relationship) on a major compliance program within Citi for 16 months, as well as having being one of the managers to hire Jonathan into Citi in the first place. Without doubt, Jonathan is an outstanding project manager who consistently goes above and beyond to ensure a high quality product and outcome to all his efforts. He is an excellent client relationship manager who understands how to manage by influence and bring people together to achieve a common objective. In addition, he is a superb coach, mentor and manager of junior staff. I, and all who work with Jonathan, are consistently impressed by his knowledge and abilities, his focus and energy, his professional poise and demeanor, his can-do attitude, his reliability, and his collaborative management style. Whatever the challenge, Jonathan always manages to come through.
Citibank
As the sponsor for a large and complex program involving the front office of an advisory business, I had the opportunity to work very closely with Jon. He is an extremely intelligent, innovative, and strategic leader, as well as a great team player. He has a sense of ownership and pride in all his endeavors, and is not afraid to tackle new challenges. He helped tremendously by developing the program structure, assisting in the overall strategy, and developing a sustainable future state model. Jon has excellent communication and program management disciplines, anticipates client needs and understands the importance of an exceptional client experience.
Citibank
Jonathan is a top notch professional who has brought a wealth of knowledge and experience to HealthFirst in a number of capacities. While working on the EIM transformation initiative, Jonathan effectively handles various roles such as: program manager, process improvement, risk mitigation strategies, UAT strategies, among others. His broad knowledge of finance, IT, performance improvement and leadership skills make Jonathan a valuable asset to any organization and have been clearly visible by those who work with him. His strategy development and leadership skills are quite strong. I have no hesitation in recommending Jonathan.
I had the pleasure of working with Jon as a contractor responsible for integrating and managing the IT Infrastructure services that he provided in his role as COO for the Virginia Information Technologies Agency (VITA). These services were provided to 65 executive branch agencies and 60,000 end users at 2,200 agency locations and consisted of 4,300 servers, 9,500 network components, 2 petabytes of managed storage, managed security, Gmail, a centralized service desk, and a tier 3 (50,000 sq. ft.) data center with off-site DR capability provided by over 500 IT professionals. Jon's leadership is inspiring. His data-driven, customer-centric, and outcomes-focused leadership enabled VITA to accomplish a rapid transformation and first-in-nation goals that have been recognized by numerous industry awards (NASCA, StateScoop, NASCIO, Digital States Survey, etc). I would recommend Jon to anyone looking for a results-oriented transformation executive who can navigate complex environments and achieve rapid and sustained transformational outcomes.
SAIC
Jon is one of the brightest and goal driven individual/leader I have ever come across in my career. His broad range of skills and abilities (e.g., leadership, mentoring, decision making, facilitating, problem solving in complex situations: just to name a few) would be a great asset for any organization that he is part of. Therefore, I would highly recommend Jon to anyone who is looking for a strong and motivated leader to be part of their organization.
Eagle Strategies
I have had the honor to work with Jonathan Ozovek when he was the chief operations officer at the Virginia information technology agency. From the beginning Jonathan wanted to learn about the customers he was going to serve. His approach to solving issues was always to leverage the data and make the best possible informed decisions. He provided transparency even when that meant the issue would be challenging. His honesty is a major trademark on how he wants to work with staff and customers. Jonathan for sure is a tremendous leader in the information technology world with a wealth of technical detailed knowledge and problem solving skills. I know that any organization Jonathan will work for or work with will realize quickly what a value able person Jonathan is. It has been an absolutely honor and pleasure to work with Jonathan and I sincerely wish him all the best in his continued amazing career
Commonwealth of Virginia
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